Privacy Policy

Universal Genève SA ("we", "our", or "us") is committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, and share your personal data when you visit our website or use our services.

We operate the website www.universalgeneve.com and its services. For more information about our services, see our Terms of Use here: www.universalgeneve.com/terms-use.

1. Who We Are and How to Contact Us

Our company name is Universal Genève SA. We are registered in Geneva, Switzerland under company registration number CHE-103.061.464 HR/MWST, with our main office located at Chemin du Grand- Puits 38, 1217 Meyrin, Switzerland.

Hosting services for our website is provided by AWS in their servers in Switzerland.

2. Collection of personal data

Direct Collection: When you contact us at contact@universalgeneve.com to inquire about our products, after sales services or any other request, we may collect personal data such as your name, surname, email address, details of your request.

Automatic Collection: We may automatically collect information when you use our website or contact us electronically, including:

• Technical information such as IP address, login information, browser type and version, time zone, browser plug-ins, operating system, and platform.
• Information about your visit, such as URLs, clickstream data, page response times, download errors, page interaction details.
• Cookies: Our website uses cookies that are strictly necessary to ensure to correct functioning of the website. On the basis of your consent, we also use analytics cookies which measure how you use our website, as well as targeting cookies which build a profile of your interests in order to show you relevant ads on other sites. Cookies are small files that are saved on your computer or mobile device when you visit or use our website. Cookies save certain settings via your browser (e.g. preferred language) as well as data regarding information exchanged with the website via your browser.

Our website also uses the Meta Pixel (formerly known as the Facebook Pixel) to help us better understand visitor interactions and to improve our advertising efforts. This enables us to track specific actions visitors take on our site, such as page views, clicks, and conversions. This data helps us deliver relevant ads on Meta’s platforms, including Facebook and Instagram, and measure the effectiveness of our advertising campaigns. The collected data is processed and stored by Meta in accordance with their Data Policy. You can adjust your privacy preferences through your Facebook account settings.

Sensitive information: We do not process sensitive or special categories of personal data such as ethnicity, religious or political beliefs, health, or sexual life data.

Children: Our services are not intentionally directed to or intended for use by those under 18. We do not knowingly collect personal data from anyone under 16 years of age.

3. Why and How We Use Personal Data

We use your personal data for specific reasons and only if we have a legal basis (justification) to do so.

Below is a list of examples of the main reasons for our processing and their legal basis:

• Customer support: Replying to inquiries, notifying you of changes and solving issues via support and where necessary, for handling legal claims. 
  Legal basis: consent and legal requirements.
• Running and improving our services: Guarantee correct functioning of our website, security maintenance, fraud prevention, managing risks, testing features, managing landing pages. 
  Legal basis: legitimate interest and legal requirements.
• Performing our agreements: Processing and fulfilment of orders, supplying goods or services, generating invoices or other payment documents, processing payments, shipping, and delivery. 
  Legal basis: contract.
• Other reasons: We may also seek your consent for specific purposes. When we do so, we will explain the purpose in the relevant consent request. Furthermore, if required by law or public authorities, we may use your personal data to comply with such requirements. 
  Legal basis: consent and legal requirements.

More details on legal bases:

• Contract: We generally process your personal data when we need to do so to fulfil a contractual obligation or entering into a new contract with you.
• Legitimate interest: We may process your personal data for service-related reasons, including risk and fraud prevention, support, improving products and services, reporting and analytics, feature testing, and communications. This basis will only be used after performance of a legitimate interest assessment that guarantees that your rights and freedoms are not undermined, and the processing is in line with your reasonable expectations based on our relationship.
• Legal requirements: we may use your personal data to comply with legal obligations.
• Consent: We may use your data with your consent, which you can withdraw anytime by emailing us at dataprivacy@universalgeneve.com

4. Sharing Your Data with Third Parties

We partner with third parties to guarantee the functioning of the website (i.e. AWS), provide our services and products, which sometimes requires sharing your personal data with them. These third parties might include payment processors, shipping companies, hosting services, customer communication platforms, mail handling services, analytics providers, and customer relationship management platforms. This is only applicable where such a sharing is required to satisfy your request.

We may also share your personal data:

• Within our company group (i.e. Breitling S.A.) for internal business and operational purposes;
• During business transitions such as mergers, acquisitions, or asset sales; and/or
• When legally required (e.g., for law enforcement investigations or other legal proceedings)

5. International transfer of data

We store your data on servers located in Switzerland. Where, in line with this privacy policy, your personal data is to be transferred outside of the European Economic Area, we will ensure this is performed in line with national and international legislations (e.g. under Chapter V of the GDPR). In particular, where required by law, your personal data will only be transferred to countries offering an adequate level of protection according to the European Commission.

6. Your Data Protection Rights

Under applicable data protection laws (including the GDPR and Swiss Federal Act on Data Protection), you have rights regarding the processing of your personal data, such as access, rectification, objection, erasure, and restriction. Exercising these rights is free of charge. Please contact us by email at dataprivacy@universalgeneve.com if you wish to make a request in relation to:

• Accessing your personal data;
• Correcting inaccurate or incomplete personal data;
• Erasing your personal data;
• Restricting processing of your personal data;
• Objecting to processing, if your personal data is processed on the basis of legitimate interests and if grounds for this relating to your particular situation exist;
• to receive your personal data in a structured, commonly used and machine-readable format or have such transmitted to another controller;
• Withdrawing consent, for instance to the processing of your personal data for direct marketing purposes

If you make a request, we have one month to respond to you. This period may be extended by two further months where necessary, taking into account the complexity and number of the requests.

If you are dissatisfied with the way we manage your personal data, we encourage you to contact us first so that we can attempt to resolve your concerns. You can always reach out to the competent data protection supervisory authority at your normal place of residence.

7. Retention of your personal data

We will keep your personal data no longer than the reasonable time necessary for the purposes as set out in this Privacy Policy and for satisfying any legal or regulatory requirements, and more particularly:

Personal data processed for answering your request and providing you data about us, our products, special offers our services, and our business partners, will be kept for 3 years after your last contact with us or upon the date of withdrawal of your consent or objection to such communication;

Personal data processed for the good performance and management of our contractual relationship with you, will be kept for the necessary duration but no longer than 10 years after the end of your business relation with us or your last contact with us;

Personal data collected to prevent fraud and other prohibited or illegal activities will be kept for the duration necessary for protecting ourselves in the event of a legal claim but no longer than 10 years from the last processing;

Data processing records related to the management of your request for access to, rectification or deletion of your personal data, will be kept for the duration necessary for protecting ourselves in the event of a legal claim but no longer than 5 years from the last event.

The above data retention periods apply, unless we may be required by law, in specific circumstances, to retain the data for a longer duration.

In accordance with section 6 above, you have the right to ask for the deletion of your personal data at any time, to the extent compatible with legal obligations that may impose longer data retention periods on us.

At the end of these data retention periods, your personal data will be permanently deleted or fully anonymized.

8. Security

Keeping your personal data secure is important to us. Whilst we are unable to guarantee 100% security, we will do our best and put in place measures in order not to allow your personal data to be accessed by unauthorized third parties.